Cancelling Virgin Media if you're moving house

If you are still under contract with Virgin Media, you want to move house, but Virgin Media is not available at your new property, it will still charge you an early exit fee regardless of that fact.

Can I move my Virgin Media to another house?

Moving house can be a stressful undertaking, but taking your broadband service with you needn't be a problem if you are prepared. In most cases, Virgin Media broadband and TV customers can arrange the transfer of their services from their old address to their new address with the minimum fuss.

Can I just cancel my Virgin Media contract?

When should you cancel your Virgin Media contract? You can cancel your agreement at any time by giving 30 days' notice. If you cancel this agreement before the minimum period has finished (and not during the cooling off period) you may have to pay an early disconnection fee.

How can I get out of my Virgin Media contract without paying?

' If you are a Virgin customer and you are out of contract, you're free to leave at any point and just need to give 30 days' notice. As the most competitive prices are usually reserved for new customers, you are likely to get a better deal if you switch to a new provider.

What happens if you cancel Virgin contract?

You can cancel this agreement at any time by giving 30 days' notice. If you cancel this agreement before the minimum period has finished (and not during the cooling off period) you may have to pay an early disconnection fee.

Cancelling the contract with Virgin Media

Can I cancel Virgin Media without cancellation fee?

If Virgin Media puts up the price of your package above the rate of inflation, you're entitled to leave your contract without penalty. In this situation, Virgin Media will write to you stating the new price and giving you the option to cancel by a certain deadline.

Do I need to give notice to cancel Virgin Media?

The standard notice period for cancelling Virgin Media broadband is 30 days' notice.

How much does it cost to cancel my Virgin Media contract?

If you are cancelling while you are still under contract with Virgin Media, you will probably have to pay an Early Disconnection Fee. Although you are liable to paying the full remainder of the contract, they suggest that you will only need to pay around 80 percent of the remaining value of the contract.

How do I cancel my contract without switching provider?

If you're not switching to another provider, you can request a standard disconnection. You'll be required to provide at least 30 days notice, even if the minimum term of your contract has ended, during which time we'll continue to provide you with our service.

How do I leave Virgin Media?

If your original Virgin Media broadband contract is up and you're now on a rolling monthly deal, getting out is pretty simple. You just need to give Virgin Media 30 days' notice that you want to leave. You can do this by calling Virgin Media's customer service team on 0345 454 1111.

Can you leave Virgin Media and rejoin as a new customer?

Thank you for reaching out to us in our community, to take the account in another name as a brand new customer you would first need to give a 30 days notice then not be a customer for a further 30 days then would be able to take a new customer deal.

Can I cancel My Virgin Media contract within 14 days?

If you have ordered the services online, by telephone or from an agent attending at your home, and have entered into a new contract, you have the right to cancel those services within your 14 day cooling off period. You can cancel immediately during this time without having to pay an early disconnection fee.

Can I have Virgin Media at 2 addresses?

Unfortunately, no. At the moment, there can only be one account per address.

How do I transfer WIFI to a new house?

How To Transfer Internet When You Move

1. Find Out if Your Current Provider is Available at Your New Residence. ...
2. Take Advantage of any Service Bundles. ...
3. Schedule the Service Call for the New Location. ...
4. Pack up Your Equipment for the Move. ...
5. Check Your Internet Speed After Installation.

Can I move my virgin router?

Your connection box is usually put in the living room on the wall. If you wish to move your equipment further away from the box then you simply extend or replace the existing Virgin Cable and then connect again to either a TiVo Box or my Super Hub broadband router.

Is it legal to charge a cancellation fee UK?

Don't just accept the business can keep your deposit and advance payments or ask you to pay a cancellation charge if you cancel the contract. The business can only do this if the contract term is fair. A cancellation charge is not fair just because it's in the contract you signed – it needs to be reasonable.

Are early termination fees legal?

The main reason for this is, in many cases, they're outlined in a contract that you are given before you start your service. If you had access to that contract and signed it, that means you legally agreed to whatever early termination fees are listed in it. The company has a legal right to hold you to that agreement.

Do I need to cancel my broadband before switching?

If you're switching between completely different types of broadband – for example, moving from cable broadband from Virgin to a fibre optic service from BT (or vice versa) – your old service can't be switched automatically. You'll need to cancel your existing provider and start a new contract with a new provider.

What happens if I cancel my Virgin Media Direct Debit?

If you cancel the Direct Debit John this will have an adverse impact on your credit report. This also wouldn't cancel the account, you would still be an active customer. If you give us another call you'll be able to log a complaint, you can see more on...

Does BT pay cancellation fee virgin?

If you're still within the minimum period of your contract with either BT or Virgin Media, you will have to pay early termination fees. This won't apply if your original contract period has expired, and you should be able to cancel without any trouble. BT no longer charges a 'broadband cease charge'.

Do Virgin do 12 month contracts?

Contract length: To be as flexible as possible, we offer 12 or 18 month contracts. We also offer monthly rolling broadband contracts.

Why do I have to give Virgin Media 30 days notice?

Once your contract end date has been reached you are on a rolling contract and still need to give 30 days notice, so you will be charged at the out of contract price for those 30 days. This is the same process as if you had you applied the cancellation request 30 days before the date your contract was due to end.

How do I find out when my contract ends with Virgin?

Log in to your Virgin Media account. Select 'My Account'. Select 'Check your contract details'. You'll find your end date here.

What is a 30 day rolling contract on Virgin?

If you sign up for our rolling contract broadband, the shortest term you can use our services would be 30 days. As it's a rolling contract, all you'd need to do is give us 30 days' notice to leave and you won't receive an early disconnection fee.

How do I cancel my 30 day contract with Virgin Media?

Virgin Mobile's exclusive SIM Only price plan has a 30 day contract. This means that you can cancel at any time as long as you give 30 days' notice. To cancel your account, speak to one of our representatives.